Karen Ferris is an organisational change and service management rebel with a cause. She is an author, consultant, speaker, facilitator, coach and mentor. Karen is an internationally acclaimed speaker with a reputation for providing both strategic and practical advice and insights for organisations in their implementation and maintenance of efficient and effective service management and organisational change. Karen has the ability to share her experience and knowledge with every audience and individual within that audience, so everyone is empowered with the ability to make a difference within their organisation.
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Most of us have heard the expression ‘measure twice, cut once’. Used in a carpentry sense (literal) it means you should double-check your measurements for accuracy before cutting a piece of wood; otherwise it may be necessary to cut again, wasting time, materials and money. This applies to configuration management. In a figurative sense it