Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.

Latest from Kirstie Magowan

  • Stakeholder engagement – tools to help you do it right

    Stakeholder engagement – tools to help you do it right

    An interview with Karen Ferris This year’s itSMF Norway conference “Service Management with Superheroes of the World” has a host of well-known ITSM names in the lineup of workshop and session presenters. One such name is Karen Ferris. Karen will be delivering both a workshop and a conference presentation at the April 12-14 event at
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  • Something for Everyone from itSMF Norway

    Something for Everyone from itSMF Norway

    A gift for you There was a wonderful Christmas gift from itSMF Norway for any ITSMers planning to head to Norway in April for the “Service Management with Superheroes of the World” event at the Clarion Hotel, Oslo Airport. The presenters for the workshop day prior to the main event have been decided, and the
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  • Where will you be in April?

    Where will you be in April?

    Maybe you should consider Norway! The itSMF Norway annual conference is an event to conjure with. For many years this has been one of the premier IT Service Management events globally – one that many people from all corners of the world want to be a part of. Planning is well underway for the 2016
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  • itSMF UK – New Leadership, New Vision

    itSMF UK – New Leadership, New Vision

    There is no easy way to say it, but the IT Service Management Forum globally has been having a tough time, with the exception of a very few chapters. The forum is at a crossroads where it needs to prove its relevance to its members or pack up and go home – wherever that may
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  • Almost like being there

    Almost like being there

    One of the things I love about working on the AllThingsITSM website and podcast is the opportunity I get to work with some great people and attend top-class industry events. It is a few years since I have had the chance to attend the itSMF UK annual conference, but thanks to our premier sponsor, Cherwell
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  • Fred Luddy – The E F Hutton of ITSM

    Fred Luddy – The E F Hutton of ITSM

    E F Hutton has nothing to do with ITSM. However, he was well known for a series of commercials created in the 1970s with the message “When E F Hutton talks, people listen”  When Fred Luddy, ServiceNow founder, walked out on the stage at Knowledge15 in Las Vegas last week, you could have been forgiven
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  • The Service Bazaar – a successful experiment

    The Service Bazaar – a successful experiment

    Today has been one of those days that will leave an indelible impression on me. It has been a real privilege to be able to participate in itSMF Norway’s inaugural Service Bazaar – a one day pre-conference event in Oslo. Before the event I chatted with Christian Nissan from CFN People in Denmark about this
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  • Come share with us – itSMF Norway Knowledge Cafe

    Come share with us – itSMF Norway Knowledge Cafe

    You have a message and we want to hear it, be one of the five surprise speakers at the itSMF Norway ‘Working 9-5’ Knowledge Café. Global Podcast hosts Suresh GP, Kirstie Magowan and Simone Jo Moore are facilitating the Knowledge Café roundtable session where five speakers have the opportunity to present an eight-minute talk followed
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