Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.

Latest from Kirstie Magowan

  • Are We Finally In The Cloud?

    Are We Finally In The Cloud?

    A ‘cloud-first’ way of working Twenty years ago Sean O’Sullivan and George Favaloro predicted a world where cloud computing was the norm and the world would look to cloud first, rather than considering in-house service options. ServiceNow commissioned ReRez Research (Dallas) to conduct a survey which targeted 1,850 respondents in seven countries, on four continents. They
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  • The Power of Collaboration – ITx2016

    The Power of Collaboration – ITx2016

    A ‘cracker of a conference’ – Wellington, New Zealand, July 2016 Twelve IT organizations came together in Wellington New Zealand last week to hold what I would have to say was a real ‘cracker’ of a conference. One question that does need to be answered was posed by the first keynote of the conference, Ian Taylor
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  • IT Integration – More than ‘Nice to Have’

    IT Integration – More than ‘Nice to Have’

    Stop acting like you work in IT Are you still working in an IT department that is physically and culturally separated from the “real” business? Does the business develop their strategy in one room, while you work on the IT capabilities to support that in another, hoping that the two parts will be able to
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  • DevOps and ITSM – A Conversation with Gene Kim

    DevOps and ITSM – A Conversation with Gene Kim

    A highlight of Knowledge16 Last week the AllThingsITSM podcast team had the pleasure of recording interviews at Knowledge16 – The annual ServiceNow User conference in Las Vegas.There were a lot of conversations centred on DevOps, but one stood out for all of us. I have to say that one of the highlights for me, and
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  • Cyber Security, Museums and Hackers

    Cyber Security, Museums and Hackers

    Oceans99 comes to itSMF Norway The party will already be underway at itSMF Norway’s “ITSM with Superheroes of the World” as I write this, but there is one more exciting happening at this event that deserves a mention. If you are interested in the complex world of cyber security, then the Oceans99 simulation game being
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  • Where does Service Management fit in a Digital World?

    Where does Service Management fit in a Digital World?

    A Workshop with Charlie Betz – Norway 2016 One blog post was never going to be enough to cover a 40-minute conversation with Charlie Betz. Following on from my post about Charlie’s keynote at the upcoming itSMF Norway “ITSM with Superheroes of the World” event, being held in Oslo, April 12-14, 2016, I asked what
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  • Learning to express yourself effectively – itSMF Norway 2016

    Learning to express yourself effectively – itSMF Norway 2016

    Elaine Eksvärd – an expert in rhetoric We all love hearing the professional keynote speakers at ITSM conferences. They are entertaining, usually give you something to laugh about and, something to inspire you, or maybe they were just someone famous and you can brag to your friends and family that you heard them speak. It
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  • Conferences – The Business Case

    Conferences – The Business Case

    A costly exercise Conferences are great, aren’t they – exhausting, but pretty good nonetheless! Unfortunately it can be a pretty tough road getting your boss to agree that there is a business benefit to your attending what appears, on the surface, to be a bit of a party. There are no two ways around it,
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