Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.

Latest from Kirstie Magowan

  • Smart Cities – Digital Transformation Making Urban Life Easier

    Smart Cities – Digital Transformation Making Urban Life Easier

    Making modern cities more liveable is a global focus, as urban populations expand and transport congestion grows, technology is now stepping in to improve urban life around the world. Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization and Gfi Informatique, a major vendor of value-added IT services and software, this
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  • Ivanti – a new name in IT Service Management

    Ivanti – a new name in IT Service Management

    The IT Service Management Tools landscape has changed with the acquisition of LANDESK by Clearlake Capital group and its amalgamation with HEAT Software. With the finalization of the transaction, the market heard today that the two brands have now united under a new corporate: Ivanti. The new entity has more than 1,600 employees in 23
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  • Colgate-Palmolive – Making a difference for minorities in technology

    Colgate-Palmolive – Making a difference for minorities in technology

    In the world of technology, women are still a minority, and African American women are exceptionally rare in this industry. Many initiatives are underway to try to remedy this situation, it is pleasing to see major corporations taking positive action in this area. To honor Black History Month, Colgate-Palmolive will partner with Black Girls CODE
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  • ITSM Tools and the Pain of Change – is it worth it?

    ITSM Tools and the Pain of Change – is it worth it?

    Why is it that surveys constantly tell us that we are not happy with the ITSM tools used at service desk? Is it really the tool’s problem or, as seems more likely to me, do we just not use them properly. A joint research project carried out by SDI (Service Desk Institute) and Freshservice showed
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  • 5 best business process management blogs

    5 best business process management blogs

    If you are looking for practical guidance on Business Process Management (BPM) we have put together a list of the five blogs that we think will head you in the right direction. 1.      Column 2 – Sandy Kemsley This blog contains great information on BPM events along with excellent advice that will make a real
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  • Are We Finally In The Cloud?

    Are We Finally In The Cloud?

    A ‘cloud-first’ way of working Twenty years ago Sean O’Sullivan and George Favaloro predicted a world where cloud computing was the norm and the world would look to cloud first, rather than considering in-house service options. ServiceNow commissioned ReRez Research (Dallas) to conduct a survey which targeted 1,850 respondents in seven countries, on four continents. They
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  • The Power of Collaboration – ITx2016

    The Power of Collaboration – ITx2016

    A ‘cracker of a conference’ – Wellington, New Zealand, July 2016 Twelve IT organizations came together in Wellington New Zealand last week to hold what I would have to say was a real ‘cracker’ of a conference. One question that does need to be answered was posed by the first keynote of the conference, Ian Taylor
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  • IT Integration – More than ‘Nice to Have’

    IT Integration – More than ‘Nice to Have’

    Stop acting like you work in IT Are you still working in an IT department that is physically and culturally separated from the “real” business? Does the business develop their strategy in one room, while you work on the IT capabilities to support that in another, hoping that the two parts will be able to
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