Mark Smalley

Mark Smalley, also known as The IT Paradigmologist, thinks, writes and speaks extensively about IT 'paradigms' – in other words our changing perspectives on IT. His current interests are the digital enterprise, IT operating models, value of IT, business-IT relationships, co-creation of value, multidisciplinary collaboration, working with complexity, and as the overarching theme, management of information systems in general. Mark is an IT Management Consultant at Smalley.IT and Ambassador at the ASL BiSL Foundation. Mark has spoken at 100+ events in 20+ countries.

Latest from Mark Smalley

  • Be part of the same dream – Service Management

    Be part of the same dream – Service Management

    Panel discussions are so boring. Well, often. Particularly when the panellists agree with each other and drone on for ages about their pet topics. So I wanted something more attractive for ‘my’ modernizing service management panel discussion at the itSMF Norway conference. I call it my session because I was the host. But it wasn’t
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  • Kill DevOps

    Kill DevOps

    There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story, dialogue, question, or statement. Kōans are used in Zen practice to provoke the ‘great doubt’ and test students’ progress in Zen practice. The kōan that appeals to me is “If
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  • Fifty Shades of ITSM

    Fifty Shades of ITSM

    The term ITSM is misleading. Depending on who is managing IT services, and from which perspective, ITSM takes on various guises. If you’re a tool vendor, a process consultant or a framework owner, you should have different pitches for the various markets. There is no one-size-fits-all. If you just have one generic sales pitch, you’re
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