Robert Young is the Senior Director of Product Marketing at Neva.AI, a company focused on automating IT service and support using AI and NLP. Robert has two decades of experience in ITSM, including 5 years at IDC as Research Director for ITSM and Client Virtualization Software. He also previously held IT operations and knowledge management positions at several large enterprises and while on active duty with the U.S. Air Force. Robert continually looks at how cloud, mobile, and AI technologies are changing not only how users interact with devices, but also how IT organizations interact with their customers.
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Why it matters for enterprise IT There is no shortage of artificial intelligence (AI) related news making headlines. While some is about the rise of evil robots, others envision a post-work world where artificial intelligence renders human workers obsolete. These futuristic stories are entertaining, however they can make it difficult to rationalize the current state