• The Small ITSM Consultant Dilemma

    The Small ITSM Consultant Dilemma

    An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have an audit of our maturity level from some ITSM consultants, assistance with our current processes and tools, and a strategy for improvement. I had neither asked for this nor was
    Read More…