• Bringing DevOps and Support Together

    Bringing DevOps and Support Together

    5 Ways Your IT Support and DevOps Teams Can Work Better Together There is a division in the workforce: developers build and maintain software while the support team keeps everything up and running. While developers are tasked with continuously shipping product updates, support must attend to customer problems, uphold satisfaction and maintain business productivity. Their goals
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  • The four-part harmony that made the ITSM Global Podcast sing in New Orleans

    The four-part harmony that made the ITSM Global Podcast sing in New Orleans

    A tireless team, great hosts, smart guests and supportive vendor sponsors How many ITSM and technology professionals does it take to screw in the light bulb? If the light bulb is the ITSM Global Podcast and the term “professional” is used loosely, then, in New Orleans, it took 4 GoTo Marketers, 2 amazing hosts, 29
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  • A note to my friend DevOps from ITIL®

    A note to my friend DevOps from ITIL®

    Welcome to town The welcome card is on your mat and I’ve baked you cookies, so come on in! Let me introduce myself more formally as it looks to me like ‘we got off on the wrong foot’, so to speak. I’m ITIL I’m an oldie but a keeper. I’ve kept myself in great shape
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  • Joining things up = progress: a connection between Physics and DevOps?

    Joining things up = progress: a connection between Physics and DevOps?

    It sometimes seems IT is just one endless stream of brand new things; service management tempers that a little. Service is an old concept, one that has been delivering customer outcomes for centuries. New things are supposed to be better than old ones, seeing similarities to the past can help us avoid repeating mistakes and
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  • DevOps as part of the IT value cycle

    DevOps as part of the IT value cycle

    Extending the DevOps philosophy to benefit the whole IT value cycle In a previous piece ‘DevOps – the prequel and sequel’ I described how the 3 Ways of DevOps can be extended to provide a better context to DevOps. The 3 Ways, as described in the ‘must read’ book, The Phoenix Project refer to the
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  • DevOps – the prequel and sequel

    DevOps – the prequel and sequel

    Extending the DevOps philosophy to benefit the whole IT value chain Many people who have taken more than a brief look at DevOps will be familiar with the 3 Ways, as described in the ‘must read’ book, The Phoenix Project. These are the underpinning principles from which all DevOps patterns can be derived. They describe
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  • DevOps & The Death of the Product Owner

    DevOps & The Death of the Product Owner

    An agile transformation I probably don’t have to explain why organizations are transforming towards the agile way of working. In nearly every enterprise, agility has evolved from optional ambition to inevitable necessity. The far-reaching adoption of Scrum, the most dominant agile product development methodology, has triggered the emergence of product owners. The product owner, being
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  • Kill DevOps

    Kill DevOps

    There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story, dialogue, question, or statement. Kōans are used in Zen practice to provoke the ‘great doubt’ and test students’ progress in Zen practice. The kōan that appeals to me is “If
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