• Bring Your Own IT Innovation

    Bring Your Own IT Innovation

    It was David Cannon, in his excellent opening keynote at the Dutch Service Manager Day in March 2016, who triggered the idea for this post on IT innovation. David spoke about users who have a hunch that their current information systems could be used differently to achieve better results, but struggle to discover how. The
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  • DevOps in the Baltics

    DevOps in the Baltics

    Organizing DevOps Topconf’s second annual Baltic DevOps conference in Tallinn in May attracted 120 attendees who could choose between talks of a technical nature (which attracted 80% of the attendees), and talks about how to organize DevOps. As a member of the programme committee, I had advised about the content of the organizational track. We
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  • ITSM Knowledge is there for your taking

    ITSM Knowledge is there for your taking

    Once again, AllthingsITSM have been invited back to ServiceNow’s global user conference, Knowledge® 16 in Las Vegas  to record interviews with the “movers and shakers” of the IT and the ServiceNow® ecosystem. We are honored that this technology giant recognizes us as an integral part of bringing their message to the community at large through
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  • The State of the ITSM Union

    The State of the ITSM Union

    Superheroes discussing IT Service Management People often surprise themselves when they are given a task and put under a bit of pressure. Such as in the roundtable discussion at itSMF Norway’s annual conference in April 2016 – “ITSM with Superheroes of the World”. Fifteen people joined forces to think about the state of affairs in
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  • Superheroes at the itSMF Norway conference 2016

    Superheroes at the itSMF Norway conference 2016

    The annual conference put together by itSMF Norway has a reputation for being something special, and the 2016 edition didn’t break the mould. Completely fitting with this year’s overarching theme of ‘superheroes’, Dr Geeta Sekhon, an Indian consultant to the United Nations on Human Trafficking, delivered a powerful keynote. She touched many a heart both by the
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  • Cyber Security, Museums and Hackers

    Cyber Security, Museums and Hackers

    Oceans99 comes to itSMF Norway The party will already be underway at itSMF Norway’s “ITSM with Superheroes of the World” as I write this, but there is one more exciting happening at this event that deserves a mention. If you are interested in the complex world of cyber security, then the Oceans99 simulation game being
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  • Where does Service Management fit in a Digital World?

    Where does Service Management fit in a Digital World?

    A Workshop with Charlie Betz – Norway 2016 One blog post was never going to be enough to cover a 40-minute conversation with Charlie Betz. Following on from my post about Charlie’s keynote at the upcoming itSMF Norway “ITSM with Superheroes of the World” event, being held in Oslo, April 12-14, 2016, I asked what
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  • Double Dutch – two keynotes at Service Manager Day

    Double Dutch – two keynotes at Service Manager Day

    Fifteen years and counting Service Manager Day is an annual Dutch event that was held for the 15th time on March 17th 2016 with the overarching theme ‘user central’. It was attended by a couple of hundred people who were treated to a variety of talks and workshops about IT service management. Recent editions of the conference
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