• Conferences – The Business Case

    Conferences – The Business Case

    A costly exercise Conferences are great, aren’t they – exhausting, but pretty good nonetheless! Unfortunately it can be a pretty tough road getting your boss to agree that there is a business benefit to your attending what appears, on the surface, to be a bit of a party. There are no two ways around it,
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  • Questioning Service Management

    Questioning Service Management

    An Interview with Charles Betz One of the Keynote speakers at the itSMF Norway ‘ITSM with Superheroes of the World’ conference, being held in Oslo, April 12-14 is Charles Betz. Having spoken with Charlie on many occasions and having had the pleasure of co-hosting a number of AllThingsITSM Global Podcast recordings with him, I knew
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  • The itSMF UK SIAM Special Interest Group

    The itSMF UK SIAM Special Interest Group

    Providing value to the ITSM community Globally the IT Service Management Forum has provided opportunities at conferences, branch meetings and other events for members to share their knowledge about ITSM with the wider community. One of the keys ways this knowledge is shared is through the Special Information Groups (SIGs) that many itSMF Chapters have
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  • A Wide Ranging Program from itSMF Norway

    A Wide Ranging Program from itSMF Norway

    More to see In a recent post we looked at some of the great presentations that make up the itSMF Norway annual conference program. Here are a few more snippets from the Service Management with Superheroes of the World event agenda. If you can’t find a reason to attend amongst the speakers and topics making
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  • itSMF Norway – Conference Programme is out!

    itSMF Norway – Conference Programme is out!

    Spoiled for Choice Having three key events in the IT Service Management global calendar happening at the same time is making life difficult for many of us who would like to be in more than one place at the same time. The itSMF Norway team is certainly not making life any easier! The caliber of
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  • Stakeholder engagement – tools to help you do it right

    Stakeholder engagement – tools to help you do it right

    An interview with Karen Ferris This year’s itSMF Norway conference “Service Management with Superheroes of the World” has a host of well-known ITSM names in the lineup of workshop and session presenters. One such name is Karen Ferris. Karen will be delivering both a workshop and a conference presentation at the April 12-14 event at
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  • Something for Everyone from itSMF Norway

    Something for Everyone from itSMF Norway

    A gift for you There was a wonderful Christmas gift from itSMF Norway for any ITSMers planning to head to Norway in April for the “Service Management with Superheroes of the World” event at the Clarion Hotel, Oslo Airport. The presenters for the workshop day prior to the main event have been decided, and the
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  • I looked in the ITSM rear view mirror for AllthingsITSM

    I looked in the ITSM rear view mirror for AllthingsITSM

    Here is what I saw What an amazing year for the team at AllThingsITSM. What started as a spontaneous chat with a few industry legends at Fusion14,  with the audio recorded on an iPhone 4, video captured with the laptop webcam and with a backdrop of different vendors is now a fully fledged video recording setup, with
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