• The State of the ITSM Union

    The State of the ITSM Union

    Superheroes discussing IT Service Management People often surprise themselves when they are given a task and put under a bit of pressure. Such as in the roundtable discussion at itSMF Norway’s annual conference in April 2016 – “ITSM with Superheroes of the World”. Fifteen people joined forces to think about the state of affairs in
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  • Superheroes at the itSMF Norway conference 2016

    Superheroes at the itSMF Norway conference 2016

    The annual conference put together by itSMF Norway has a reputation for being something special, and the 2016 edition didn’t break the mould. Completely fitting with this year’s overarching theme of ‘superheroes’, Dr Geeta Sekhon, an Indian consultant to the United Nations on Human Trafficking, delivered a powerful keynote. She touched many a heart both by the
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  • Cyber Security, Museums and Hackers

    Cyber Security, Museums and Hackers

    Oceans99 comes to itSMF Norway The party will already be underway at itSMF Norway’s “ITSM with Superheroes of the World” as I write this, but there is one more exciting happening at this event that deserves a mention. If you are interested in the complex world of cyber security, then the Oceans99 simulation game being
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  • Where does Service Management fit in a Digital World?

    Where does Service Management fit in a Digital World?

    A Workshop with Charlie Betz – Norway 2016 One blog post was never going to be enough to cover a 40-minute conversation with Charlie Betz. Following on from my post about Charlie’s keynote at the upcoming itSMF Norway “ITSM with Superheroes of the World” event, being held in Oslo, April 12-14, 2016, I asked what
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  • Double Dutch – two keynotes at Service Manager Day

    Double Dutch – two keynotes at Service Manager Day

    Fifteen years and counting Service Manager Day is an annual Dutch event that was held for the 15th time on March 17th 2016 with the overarching theme ‘user central’. It was attended by a couple of hundred people who were treated to a variety of talks and workshops about IT service management. Recent editions of the conference
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  • Learning to express yourself effectively – itSMF Norway 2016

    Learning to express yourself effectively – itSMF Norway 2016

    Elaine Eksvärd – an expert in rhetoric We all love hearing the professional keynote speakers at ITSM conferences. They are entertaining, usually give you something to laugh about and, something to inspire you, or maybe they were just someone famous and you can brag to your friends and family that you heard them speak. It
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  • Conferences – The Business Case

    Conferences – The Business Case

    A costly exercise Conferences are great, aren’t they – exhausting, but pretty good nonetheless! Unfortunately it can be a pretty tough road getting your boss to agree that there is a business benefit to your attending what appears, on the surface, to be a bit of a party. There are no two ways around it,
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  • Questioning Service Management

    Questioning Service Management

    An Interview with Charles Betz One of the Keynote speakers at the itSMF Norway ‘ITSM with Superheroes of the World’ conference, being held in Oslo, April 12-14 is Charles Betz. Having spoken with Charlie on many occasions and having had the pleasure of co-hosting a number of AllThingsITSM Global Podcast recordings with him, I knew
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