Are you utilizing these IT Support Services? The IT department is one of those mission-critical sectors in every company, whether you’re running a small business
For the past 30 years, the IT Infrastructure Library (ITIL) has been promoted as “the standard” for how IT organizations should operate. Companies have adopted
I think that most people would agree that service management is in the midst of a period of exciting and significant change. But are these
Virtual agents like Siri, Alexa and Google Assistant are becoming mainstream for consumers. Soon, they will be for business users as well. Two key questions
Congratulations! You know what change management is. Now it’s time to set up the process in your organization. There are essentially two ways to start
I keep hearing about the power and importance of story telling. I am obviously lousy at it! I have been banging my head against a
Change management describes exactly what its name suggests – the management of change. It is an inevitable catalyst that propels us into new territories with
This is the second part of a two-part blog series. The first installment looked at Change Management. Unlike change management, a solid problem management process
Implementing and benefiting from service management processes is most definitely a marathon, not a sprint, with value to be gained along the way. In my
A service catalog is a key component of the service lifecycle. It is defined by ITIL as “a database or structured document with information about
The key with ITIL Practitioner is developing an improved and/or new enabled capability in yourself and for the future of ITSM. At the end of
What are you waiting for? Recently intercepted and decrypted conversation between Batman and Superman: Batman: “Luthor has a bomb planted in Metropolis Central Station, set
IT Chronicles