Category: ITIL

successful event management requires that both sides work together to achieve a successful outcome - 'one hand washes the other'

A Series of Symbiotic Events

Event the Third: One Hand Washes the Other Having earlier set the groundwork for why relationships are a fundamental part of successful event management, I

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The Cynefin framework provides a crossroads where incident management and strategy can meet

Strategic Incident Management

The intersection between operations and strategy When most people hear “incident management”, something operational comes to mind. Like restoring IT services after a glitch in

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Many of the problems with Event Management can be tracked back to the planning stage

A Series of Symbiotic Events

Event the Second: The Plan In the first “event” of this series I discussed “The Party” – I started there to establish that the satisfaction

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