Category: ITIL

Don't be a Wile E Coyote, never catching Roadrunner!

Automation and the CMDB

Get in, go fast, crash quick…Who cares where you’re going! Speed and aggressiveness have been the approach for many organizations trying to “implement” Configuration Management;

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ask no questions, tell no lies

Lie To Me

Are your metrics and reporting telling you what you need to know, or what you want to hear? Not long ago, as I was reviewing

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