• Why Change Management is Important – Part one

    Why Change Management is Important – Part one

    Change management is a vital aspect of how successful organizations operate because it is a form of a control valve for modifications to the environment that, in some way, impact business. As technology has become ubiquitous in the daily operation of any business, it is ever more important not to underestimate the value that a formal
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  • PII, PHI Who am I Anyway? A question of security management

    PII, PHI Who am I Anyway? A question of security management

    Site hacking is a case of ‘when’ not ‘if’ Virtually everyone in IT (or maybe the highly developed world) knows about identity theft and we’re all pretty much aware that talk is no longer about ‘if’ a site or system get hacked, but rather ‘when’ it gets hacked. In spite of this, organizations still store
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  • The Model Train-set Syndrome

    The Model Train-set Syndrome

    Getting the layout right When I was a boy, like everyone else I knew, I had a model train set. It was fun to watch the train go round past my few random pieces of supporting infrastructure: station platform, signal box and a footbridge. I recall occasional fantasies of building a ‘proper’ layout with multiple
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  • Behave yourself – the business-IT relationship

    Behave yourself – the business-IT relationship

    Guerrilla IT I conducted two pre-conference workshops about ‘Guerrilla IT’ at the itSMF Norway annual event in March 2015. The idea for Guerrilla IT emerged in conversations with itSMF Norway’s Sofi Fahlberg at a conference in 2014. We spoke about people feeling the need to make relatively low key and informal individual contributions to improving
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  • Idea through to Delivery –  Part two

    Idea through to Delivery – Part two

    Projects from a Service Management Perspective  In this second instalment on project management we continue to move through the stages of an IT project starting with the build phase. Read the first instalment here. Build While the build is being undertaken ensure that project management and solution architect perform solution awareness sessions with the service desk,
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  • Change is never easy…but well worth it

    Change is never easy…but well worth it

    Change is never easy because we are creatures of habit. We are comfortable with a routine where everything flows smoothly. ‘Change Happens,’ however, and it is not always easy, but if it occurs for the right reason and is managed properly, then it is well worth the effort. Getting your change management processes working well
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  • Getting to Grips with Change Management – A chat with Greg Sanker

    Getting to Grips with Change Management – A chat with Greg Sanker

    With the itSMF Norway ‘Working 9 to 5’ conference mere days away, time to have a chat with another of the presenters from the event. Greg Sanker is someone I have followed on social media for quite some time and his insightful blogs and contributions to discussions on various platforms have made me realize that
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  • So, where is IT going? Are you an Innovator?

    So, where is IT going? Are you an Innovator?

    How innovative is your IT organization? Are you looking at ways to embrace current technologies and use them to make your business or organization more competitive in its market space?   One place to start looking at is how well you do mobile. As the workforce moves to the home office and as organizations become more global,
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