• Artificial Intelligence Changing the Face of Customer Service

    Artificial Intelligence Changing the Face of Customer Service

    The use of artificial intelligence in customer service is growing rapidly, and is seen as the way of the future for most retailers in an effort to both improve customer experience and reduce their customer service costs. Linc, a customer care automation platform today announced the release of its new research study, How AI Technology Will
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  • Cyber-Security Solutions on Show at Black Hat

    Cyber-Security Solutions on Show at Black Hat

    Cyber-security solutions will be on show at Black Hat in Las Vegas in September, with new threats constantly affecting the viability of businesses, large and small, this is not a topic that any organization can afford to ignore. Cyber-security threats are growing larger in size, sophistication and complexity every day – and enterprises are simply
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  • Global Blockchain Summit comes to Shanghai in September

    Global Blockchain Summit comes to Shanghai in September

    The value of blockchain is being seen, well outside of its original bitcoin basis. Mainstream banks, the medical industry and many others are now recognising the benefits of this technology. Next month’s Global Blockchain Summit will provide an opportunity to learn more. Industry gurus such as Nick Szabo and Vitalik Buterin have confirmed their presence at the upcoming 3rd Global
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  • Personal Data Sharing and Use Divides US Consumers

    Personal Data Sharing and Use Divides US Consumers

    How personal data is shared and used meets with divided opinions in the US where consumers largely support sharing personal data with police or healthcare providers via smart devices, but enthusiasm varies depending on why and by whom the data is collected and how it is to be used, according to the 2017 Unisys Security Index™.
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  • Cyber-Security Risks Increase with Vacation Time

    Cyber-Security Risks Increase with Vacation Time

    With the Northern Hemisphere summer vacation period upon us, there is a new concern that organizations must address in the ongoing cyber-security battlefield. T-Systems the corporate IT and cyber-security arm of Deutsche Telekom, is warning organisations of the security risks associated with allowing employees to work while on their summer holiday. Where employees absolutely must
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  • Negative Publicity Turns Potential Employees Away

    Negative Publicity Turns Potential Employees Away

    In a world where bad news spreads through social media like wildfire, and where negative publicity is virtually impossible to erase, companies are finding that there are long term effects to these media events. Negative publicity not only damages a company’s brand, but also its ability to recruit talent. According to the latest CareerBuilder survey,
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  • Australian Consumers Ready for IoT Device Purchases

    Australian Consumers Ready for IoT Device Purchases

    The Internet of Things is an area of technology that will continue to grow and is likely to be a huge player in the consumer marketplace. Australia is one country that is embracing this new trend, showing an increasing willingness to make purchases through IoT devices. According to new research commissioned by Visa, more than
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  • New Blockchain Solution for Security Issuance

    New Blockchain Solution for Security Issuance

    Borsa Italiana, part of London Stock Exchange Group and IBM have announced that they are building a blockchain solution to digitize the issuance of securities for small and medium enterprises (SMEs) in Europe. The new solution is designed to simplify the tracking and management of shareholding information, and will create a distributed shared registry containing a
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