Operations
Handling operations is a critical but tedious task. Find articles that give you insights on the best practices of organizing and managing your IT operations, helping you make decisions that reduce costs, and deliver high quality service on time.
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5 Reasons Why Online User Manuals Are Cost Effective
User manuals are documents that companies create in regard to various products or services that they provide. The point of these documents is to explain how to use a certain product correctly and, more importantly, safely. This is a method for customer support that can help businesses get better results. On top of that, these
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Asian Shared Services Leveraging Digital Disruption and Automation
Global and regional shared services leaders and practitioners will be gathering at the 20th Asian Shared Services and Outsourcing Week from 21-22 November 2017 at the Sands Expo and Convention Centre in Singapore to debate and discuss the future of Asian shared services in an increasingly automated and digital environment. “This year, we wanted to bring global GBS and SSCs
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How a Live Chat Agent Should Question Customers Correctly
Live chat technology has been around for nearly a decade now, however not all businesses have implemented it. Those who understand the benefits of such a system started using it a long time ago but there are some who still remain unconvinced. So, if you are planning to implement live chat support software for your
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Containerization 101
Containers and Their Benefits At the 2016 Gartner Data Center, Infrastructure & Operations Management Show in Las Vegas, IT Chronicles’ Kirstie Magowan and Charlie Betz spoke with Mark Thiele from Apcera. They discussed enterprise-grade container management and how it can help companies to modernize legacy apps as well as managing containers in the Cloud
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