Practices
Implementing the best IT practices will help you establish a strong foundation for your business. Find articles on the latest framework developments, and best practices in IT that will give you insights on how you can automate, and improve your current process.
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Agentless Release Automation for Continuous Delivery
Agentless release automation is the correct choice for the lean data center pursuing DevOps and continuous delivery. After years of experience working with server based build systems, I say this with absolute confidence. I know firsthand what headache agents can cause in builds. Repeating this architecture in the deployment process is just wrong. Before making
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Beyond the Numbers: Making Data Analytics Meaningful with Business Intelligence
You’ve got all the mechanisms and software to capture, store and analyze data about your organizational operations, your performance and so much more – but now what? This is the common point of realization for many managers where, because they think they have all the data they need, that it automatically tells them what they
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Big Data Analysis: Quality VS Quantity
In today’s market, big data lies behind every smart business decision and its very name – Big Data – makes you think it’s necessary to collect as much of it as you possibly can. Keep in mind that hoarding huge amounts of information can make it “hard to see the forest for the trees”. In
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Finding Excellence: Looking at Problem Management
This is the second part of a two-part blog series. The first instalment looked at Change Management. Unlike change management, a solid problem management process is a solution rather than a cause, mainly because it addresses issues after the fact. As you look at problem management, you’re looking at several factors: the ability to determine
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Model Behaviors in Cybersecurity…let’s just continue to ignore them!
Key themes at this year’s Pink-LATAM conference focused around Agility, Business Value, Risk and…..Culture. Culture and behavior seem to be increasingly featured topics at IT conferences as a critical barrier or enabler for the IT transformation facing many organizations. However it is not simply the culture and behavior within IT but equally within the business.
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Finding Excellence: Looking at Change Management
Implementing and benefiting from service management processes is most definitely a marathon, not a sprint, with value to be gained along the way. In my travels as a consultant, I see varied levels of maturity and struggles faced by organizations. We all continue to look for high availability and outage-free days. But, in some organizations,
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How a Live Chat Agent Should Question Customers Correctly
Live chat technology has been around for nearly a decade now, however not all businesses have implemented it. Those who understand the benefits of such a system started using it a long time ago but there are some who still remain unconvinced. So, if you are planning to implement live chat support software for your
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The CAB – Do We Still Need One?
A couple of recent client engagements have had me wondering about this question. If Change Management is done properly, do we really need final approval by a CAB during a meeting when most tools have robust automated approvals, conflict checkers and risk assessments? The answer is likely no, we can replace the CAB with review
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