Practices
Implementing the best IT practices will help you establish a strong foundation for your business. Find articles on the latest framework developments, and best practices in IT that will give you insights on how you can automate, and improve your current process.
-
Service Management in a Changing World
I think that most people would agree that service management is in the midst of a period of exciting and significant change. But are these changes the same or different in different geographies? I was recently asked about the variations in service management practices across different countries, in particular in the Asia-Pacific region, where I live.
Read More… -
How Good Internal Communication Encourages Employee Engagement
From politicians to businesses to sports teams to families, there is probably no greater challenge than that of establishing and maintaining good lines of communication. There has perhaps never been a time when more lines and avenues of communication have been available to us. Conversely, however, with all of these many lines of communication open
Read More… -
Workforce Enablement: What Is This Thing?
Employees are moving away from traditional workstations with pre-installed apps. They’re creating their own ecosystems of apps on devices they choose for themselves and you’ll likely be forced to accommodate this personalized way of working? In other words, you must enable your workforce to 1.) work according to their needs and 2.) ensure efficiency along
Read More… -
How to Make Cybersecurity a Priority for Your Small Business
Maybe few of us saw it coming, but today even the smallest small businesses are finding themselves in the crosshairs of would-be cyber-criminals and data “brokers.” If you haven’t already strengthened your cybersecurity measures as an entrepreneur or small business owner, there’s no time to waste. Here are five practical solutions to get you on your
Read More… -
Sensitive Data Loss – Time for the Adoption of a Zero Trust Approach
Security breaches involving the loss of personal data continue to feature, almost daily, in the media. These incidents impact business reputation and revenue. There seems to be no let-up in the frequency of data breaches according to new research from Unisys. Is a zero trust approach the best solution to this growing problem. New research
Read More… -
Devops, Johan Cruyff, Total football – and Total IT?
DevOps and Football – where is the connection? In 2016 we lost Johan Cruyff, one of the few true greats of modern football (read soccer if you hail from west of the Atlantic). Looking back on how Cruyff, and coach Rinus Michels’s innovation changed football and how that then evolved into the modern playing style
Read More… -
Business Knowledge Optimization: The “Next Big Idea” in Collaboration
On June 28, I have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM) analyst at IDC, for a webcast. We’ll be discussing the impact of artificial intelligence (AI) and advanced automation on IT. I think it will be a lively and provocative 45
Read More… -
Align Collaboration, Communication, and Business Processes – In 12 Sentences!
On June 28, I will have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM) analyst at IDC, for a webcast. We’ll be discussing the impact of artificial intelligence (AI) and advanced automation on IT. I think it will be a lively and provocative
Read More…
