Practices
Implementing the best IT practices will help you establish a strong foundation for your business. Find articles on the latest framework developments, and best practices in IT that will give you insights on how you can automate, and improve your current process.
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IT-Wise, Business-Foolish? Time to Look at the Bigger Picture
The IT industry invests heavily in finding better ways to deliver IT services. Yet the business only realises value from IT services when they make effective use of the information that IT services provide. And this is often not the case. But is IT the business’ keeper or does the buck stop when IT services
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Attitude, Behavior, Culture – Not an Afterthought!
‘Why is this content at the end of the conference? This should be a Keynote topic!’ – CEO ABC of ICT I was fortunate enough to have been invited to run an ‘ABC – ITIL Practitioner’ workshop at the end of a large ITSM conference using the ‘Attitude, Behavior Culture’ (ABC) cards – which is included
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How to Achieve True IT Agility – The Value of AIOps
Large organizations are like dinosaurs; it takes time for a message to make it all the way from the tail, where pain is felt, to the head, where decisions can be made, and back down to the tail. In IT Operations, which must react in real time to an environment that is evolving constantly, this
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Social Media – The Teenager’s Dilemma
All about how you look A lot of effort goes into looking ‘right’ in the photos that teenagers post on various social media sites. Image is all important, and it is far from the spontaneous activity that we imagine it to be. A new study released today by the not-for-profit organization MediaSmarts and researchers from
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Continuous Deployment – The Final Step of Continuous Delivery
We are almost there. Agile practice has driven the adoption of continuous build orchestrated by a continuous integration workflow. Continuous build has led us to continuous test now driven by the continuous delivery pipeline. The final piece of the puzzle is continuous deployment. Continuous build and continuous deployment have some factors in common. The build
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DevOps? “If you don’t know where you’re going, any road will get you there”.
We are seeing many organizations starting to adopt DevOps. The majority having already deployed Agile but not getting the hoped for benefits because of…….dare I say it….’Ops’. Developers see Ops as the people that say ‘NO’ to everything or the D e l a y I n g factor slowing everything down. As a result
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IT4IT™ and BiSL® Next – guidance for the digital enterprise
As the ambassador-at-large for the ASL BiSL Foundation, a non-profit, professional membership organization, I’m tasked with building bridges between IT-related communities in order to explore where our ASL® and BiSL® frameworks add value. As such, I participate in The Open Group’s IT4IT Forum and have contributed to several IT4ITTM publications. I’m enthusiastic about what IT4IT
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3 Pillars for Awesome Customer Service
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed. It is no longer an option to respond to your customers’ questions or complaints after 24 or more hours because they expect instant responses. You need to be available 24/7
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