• Listening to Hear – Not Listening to Speak

    Listening to Hear – Not Listening to Speak

    I recently wrote a blog about the importance of communication within organisational change management and the need for a comprehensive communication plan. I talked about the importance of raising awareness and soliciting opinions by asking. What is even more important is listening. Listening is an art in itself. In my book “Balanced Diversity — A Portfolio Approach
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  • TALK, TALK and thenTALK some more

    TALK, TALK and thenTALK some more

    There are many facets of organisational change management but probably the most important is communication. This may sound obvious to many of you reading this blog but it is an area in which most organisations fail. I don’t expect many executives or managers would disagree that communication is important so why does it get poorly
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  • The ITIL scene: looking back, looking forward … looking good?

    The ITIL scene: looking back, looking forward … looking good?

    A return to interesting times Five years after APMG took control we are once again facing ‘interesting times’ with ITIL under new management. Capita will be majority owner of the Joint Venture to run ITIL, Prince and the rest of UK Government’s Best Practice portfolio. While this handover takes effect officially on 1st January 2014,
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