SITS17 – The Service Desk Show – New Keynotes Announced


The conference season is fast approaching, and ITSM practitioners globally are busy studying programmes and building business cases to attend events.

One event that you will often find near the top of many lists is SITS – The Service Desk and IT Support Show. There is no surprise in this, and not just because there is no registration cost for attendees. When you are building a budget for event attendance, registration is often not the biggest part of the cost equation, travel, accommodation and the cost of time away from the office can often outweigh any conference fees.

For any organization that is looking to deploy new Service Desk tools, or for better ways to utilize the ones they already have, there is no place in Europe that you will find more vendors willing to sit down and talk with you than you will at SITS.

SITS17 will be held June 7-8 at Olympia in London and brings together 80 vendors who will be showcasing the best in new products and services. On top of the value that is available on the exhibition floor, there is a wide range of valuable keynotes and seminars held in three theatres throughout the event, with breakfast briefings, hot topic roundtables and an excellent keynote line-up.

This week SITS organizers announced two new keynote speakers, both of whom have outstanding experience in the industry and will undoubtedly provide excellent value for event attendees.

Georgina Owens is head of Service Desk and Infrastructure Serviceline at Vodafone and will be on stage at 11:30 on June 7 with her talk – “the magic behind service management transformation.” Georgina will be sharing her trials and tribulations, tips and tricks and some key lessons that she has learned from real-life ITSM tool projects.

Taking the stage at 11:30am on June 8 will be Jonathan Leckey, head of operations at Auto Trader UK, the largest digital automotive marketplace in the UK. Auto Trader has recently undergone a major organizational and cultural change process and Jonathan will outline the various stages of this journey, which began with a focus on agile, moved into DevOps and continued with the adoption of the Spotify organizational model.

For further information and to register, please visit, and quote priority code SITS007

SITS17 attendees also benefit from free access to Infosecurity Europe 2017, co-located at Olympia.

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Kirstie Magowan

Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.