The Service Bazaar – a successful experiment

itSMF Norway service bazaar

Today has been one of those days that will leave an indelible impression on me.

It has been a real privilege to be able to participate in itSMF Norway’s inaugural Service Bazaar – a one-day pre-conference event in Oslo. Before the event, I chatted with Christian Nissan from CFN People in Denmark about this new concept, and after that discussion, I was very excited to see just what the day would bring. I can tell you that I was not disappointed.

I have attended conferences on many different continents over the past few years and I have never experienced anything quite like this before. Nine of the brightest minds in ITSM, from many different parts of the world agreed to share their wisdom in an interactive environment, not only did they agree to do this one time during the day, each of them repeated their workshops three separate times. Each workshop involved the audience in ninety minutes of practical exercises and discussion and was completely PowerPoint free.

service bazaar1Sofi Fahlberg, Dagfinn Krog and the rest of the itSMF Norway team deserve a huge pat on the back for picking up the concept from the team at CFN people and translating it so that it would work for an itSMF event. A huge amount of planning was needed to pull this off, and this team did an amazing job to ensure that both attendees and presenters had a valuable experience.

I expect to see a number of blogs coming from the Bazaar presenters as they collected stories from the workshop participants related to their topics, there was definitely a two-way value stream that developed during the day…the presenters learned from the experiences of the participants while the attendees were able to learn from the presenters and the others who were part of their workshop groups. This was a truly immersive learning experience for all parties involved.

I was able to have a chat with Sofi Fahlberg after the final workshop and she told me that “the Service Bazaar is no longer a child, it is now a teenager”. There may be some more fine tuning to come before a repeat performance at the itSMF Norway 2016 event, but this is a rapidly maturing concept that provided outstanding value to everyone who participated.

Other itSMF chapters and industry organisations can learn a lot from this experience…the Service Bazaar is a concept that deserves an airing on man more conference stages in the future.


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Kirstie Magowan

Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.