Savvy business owners and managers recognize the value of establishing good communication with employees. If you want to get the important employee feedback necessary to stay on top of possible problems and developments, there are tech tools available that allow you to reach out to both remote and in-house employees.
Employees are often the first to recognize inefficiencies and other problems long before they show up in reports as worrisome trends to be evaluated. Additionally, in the new economy where recruiters report “candidates are king,” keeping employees happy is smart business.
One proven way to manage employee turnover and keep your “best and brightest” working for your company is to listen to what they want and show them you care enough to address their problems. Employees are forthcoming with critical information when they feel like they are being taken seriously and truly appreciated for what they have to offer.
Employee Survey and Polling Apps
Employee surveys are a favorite method for obtaining employee feedback. It is important to remember a few tips about how to get the best employee survey results. First and foremost, the polling questions must be simple and straightforward. Nowadays, to make the process smooth and have as many respondents as possible, it is advisable to have them available online.
Another key factor that determines the quality of the information provided on surveys is whether they are perceived as anonymous. Since many surveys come via email, corporate representatives must take extra steps to build trust and make sure employees feel safe enough to provide honest feedback.
Because of these employee concerns, systems and policies must be put in place to carefully guard the information gathered. If leaks occur that harm employees, then the hope for obtaining valuable and truthful responses on employee surveys will be compromised.
Video conferencing offers a viable solution for communication with remote employees or when key players are traveling. What management must remember is that communicating via video conferencing is quite different than speaking in-person. Following a few simple tips when communicating this way will guarantee you get the best results from your efforts.
It is important to position your camera so that it is at your eye level when you start the conference call. If you have the camera too high, it will make the employee you’re talking to feel like you are standing over them. This type of problem makes employees feel less comfortable, which can cause them to be less likely to share. Since the objective of gathering information is to obtain actionable feedback, it is crucial to take extra measures to ensure feedback accuracy.
Body language plays an integral role in communication. That’s why being mindful about how you sit or stand in a video will promote a better connection with the employee. Maintaining eye contact is just as important when video conferencing as it is when you are sitting in a room together. Conveying warmth and interest demands eye contact and body language that is welcoming.
Start with small talk instead of jumping right into a business to establish rapport. Remember, the employee is watching you and deciding how much they should share based on whether they trust you. Even with this in mind, corporate representatives need to remember that constructive criticism still needs to be clear and direct enough to be understood and taken seriously.
The modern version of chit chat at the water cooler is communicating over a messaging platform like Asana or Slack. These platforms are common ways for team members to communicate while working on special projects. Flexible and user-friendly, messaging platforms can be used to manage projects and to also gather some quick data from the entire team or an individual.
One of the reasons messaging platforms have become so popular is because special channels can be established for private use or for a specific team. This communication tool offers corporate representatives many different ways to communicate with other team members on an as-needed-basis to stay on top of progress made or to handle problems that arise.
Technology paves the way into the future as the workplace continues to evolve, adjusting to more remote workers and a changing landscape where having all employees in one place for meetings is less and less likely. It’s a busy world with employees on the road and working from different locations.
While these changes have provided employees, consultants and corporate management staff with many options to satisfy work and personal agendas, it comes with inherent communication challenges. Polling apps, messaging platforms and videoconferencing have become common practices to ensure that managers and employees stay in touch with one another and important information is shared.
Latest posts by Jasmine Williams (see all)
- How Good Internal Communication Encourages Employee Engagement - August 8, 2018
- Implementing Tech-Based Health and Wellness Programs in the Workplace - July 17, 2018
- 3 Tech Ways to Get Actionable Employee Feedback - April 18, 2018