Spoiled for Choice
Having three key events in the IT Service Management global calendar happening at the same time is making life difficult for many of us who would like to be in more than one place at the same time.
The itSMF Norway team is certainly not making life any easier! The caliber of speakers and range of topics being covered at their Service Management with Superheroes of the World event would be hard, if not impossible to beat.
If there is a topic in service management that you want to know more about then, chances are very good that there will be a top class speaker at the event to tell you what you need to know.
In an earlier post we looked at what is on offer at the pre-conference workshops, being held on Tuesday, April 12, now the full conference program has been published, and there is so much more to see.
The first keynote will take the audience away from the daily grind of ITSM and give them some weighty issues to ponder. Dr Geeta Sekhon is a global Consultant with the UN with extensive professional experience in South and South East Asia. She has worked with several UN agencies and authored multiple research reports and training manuals on human trafficking, child sexual exploitation, and juvenile justice. Geeta has conducted training programs as a Master Trainer for police officers, public prosecutors and judicial officers in these three areas.
This will be a keynote we all need to hear, take in and see where we as individuals and organizations can play a part in making the world a better and safer place.
Back to the world of ITSM
Moving from these issues that trouble the world, to matters that we are more familiar with in ITSM. Charles Betz will take the stage to talk about the impact that the DevOps movement is having on the IT world. What does DevOps and the broader Agile movement mean for the enterprise and for ITSM? Charles will talk about new approaches to product, process, risk, and IT operating model that will transform your basic understanding of IT management.
It’s Play Time
I recently discovered that I am not the only ITSMer who is addicted to LEGO! Imagine my delight when I discovered that there are sessions and workshops at the event that center around my favorite toy!
Lasse Jensen joined the LEGO Group in 2013. Most recently he led a transformation of LEGO’s IT change process to fully support the different needs and ways of working in the organization across Infrastructure teams and Application development teams. This includes battling with ITIL and Agile evangelism, where one tries to take out the other.
Lasse will be speaking about LEGO’s IT Change Management journey from a bureaucratic process to an agile, high performing, and high quality process. For any other AFOLs (Adult Fans of LEGO) out there, I am sure this will be a not-to-miss session.
Being on the receiving end of some of Barclay Rae’s ITSM Goodness is always a good thing. Another stand out session at the conference is Barclay’s ‘Good vs. Evil – Service Management Heroes and Villains’.
Barclay will remind the audience that, while we spend a lot of time concentrating on frameworks, standards and the like, it is actually the people that make the real difference in the work we do in ITSM. How do you tell the good guys from the bad, and can you turn a villain into a hero?
The Internet of Things
Robert Stroud, principal analyst at Forrester Research, will introduce the audience to the Internet of Things – or the Internet of Everything as it could more accurately be described.
Robert will ask you to Cast your mind to 2020, you live in a world where you are surrounded by 50 billion interconnected devices communicating with each other. Imagine waking in the morning to the smell of coffee brewing, your toast warm and your orange juice ready, all thanks to the sensors connecting your bedroom to kitchen to even your calendar. Your car will drive you to the office and robots completing mundane tasks to free us to productive activities.
This world is not one of imagination; it is rapidly becoming reality before our very eyes! Do you need to open yours and be ready for the changing dynamic that will soon be part of everyday business?
Is your version of service management ready to cope in this world?
Stay tuned for more
We have only scratched the surface of an outstanding program that has been put together by the team at itSMF Norway. Keep tuned for the next installment when I will look at some of the other great items on the program.