Automation in the incident management space has revolutionized service management in recent years. Adding artificial intelligence into the mix greatly improves the ability of this automation to really deliver outstanding customer service.
xMatters (www.xmatters.com), the integration-driven collaboration platform, has just announced a new integration with Dynatrace (www.dynatrace.com), an AI-based monitoring system, to enhance incident management and engage the right people to proactively resolve issues.
Dynatrace’s full stack monitoring solution makes real-time information about digital performance both visible and actionable. As the first AI-assisted monitoring platform, Dynatrace continuously auto-detects dependencies, learns application behavior, identifies anomalies, and proactively pinpoints the root cause of performance issues.
xMatters proactively resolves issues to prevent costly incidents and increase uptime. Together, xMatters and Dynatrace serve as a streamlined incident management system, allowing IT staff to automatically push Dynatrace notifications to their xMatters environment and route critical information to the right people immediately.
“We are excited to announce our integration with Dynatrace, and offer IT teams the very best in capabilities for their DevOps toolchain,” states Abbas Haider Ali, Chief Technology Officer at xMatters. “xMatters works alongside Atlassian JIRA, ServiceNow, and Dynatrace, creating a seamless incident resolution workflow and allowing teams to collaborate with ease.”
Dynatrace maps the entire end-to-end DevOps toolchain. When it detects an issue, Dynatrace’s AI-powered root cause analysis uncovers the issue and dependencies of failed services. xMatters connects monitoring systems with tools for service desk, issue resolution, ChatOps, deployment, and more to ensure that stakeholders are identified, notified, and taking action. xMatters also automates on-call schedules and major incident processes, allowing users to increase collaboration across teams and minimize downtime.
“This new integration automates and closes the feedback loop between Dev and Ops,” said Andi Grabner, DevOps Activist at Dynatrace. “It provides the Dynatrace AI-analyzed Root Cause Information at the right time in the right tool.”
For more information on xMatters + Dynatrace, please visit www.xmatters.com/