ITSM Future Readiness – Where is the Industry Headed?

ITSM employment

Anyone working in IT currently knows all too well that the way we work and the tasks we need to accomplish are changing at a dramatic rate. But is the work getting easier or harder?

Earlier this year ManageEngine ran a global survey on ITSM Future Readiness, and one of topics they covered related to what people felt was going to happen to people working in the IT industry. A huge majority – 82 percent of respondents – believe that working in IT is going to get harder in the next three years. Only 15 percent felt that their roles would not become more difficult in the coming years.

When asked if they felt that their efforts were suitably appreciated by their employers, only just over one quarter of respondents agreed that this happened. This result is considerably lower that what was reported in a recent general US survey that showed that 47 percent of workers felt that they were under-appreciated by their employers. This differential is concerning, and should raise red flags for IT employers. Unhappy employees are not productive and this creates a vicious circle and this ultimately leads to the loss of valuable, experienced team members. A small amount of effort from employers to demonstrate respect and appreciation for their employees’ efforts will reap rewards on both sides of the employment equation.

IT workers are also concerned about the impact of global politics will have on their ability to easily relocate globally – one long standing advantage to working in the IT industry. Recent events that were seen as affecting this situation were:

  • The Australian government’s restrictions on which jobs can be filled by foreign workers
  • The UK vote to leave the European Union, and
  • The Republican victory in the US

Over 60 percent of respondents felt that the global political situation was adversely impacting IT recruitment. Almost two thirds also expect current and future political decisions to adversely affect the recruitment of key IT staff in at least some geographies.

This infographic gives some more insights into the survey findings.

We will go into more depth on some of the other areas covered in a future post.


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Kirstie Magowan

Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.