Karen Ferris #TFT12 – Balanced Diversity: A Portfolio Approach to Organisational Change

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Charles Araujo #TFT12 - The Quantum Age of IT

Karen Ferris introduced the TFT12 audience to Balanced Diversity – A Portfolio Approach to Organisational Change.
This innovative new framework will ensure that your service management changes are successfully embedded into the fabric of your organisation. Do not become a statistic – 70% of organisational changes fail. Why? Because most of the guidance tells you what you need to do, but not how to do it. This framework is the ‘how’.

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Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.