National Bank of Canada Aiming for Service Management Excellence with BMC

Service Management, banking, BMC National Bank of Canada

The financial services industry is an area where service management is critical to customer service, organizational reputation and operational efficiency. Where their money is concerned, customers simply expect things to work, when they don’t the bank’s reputation suffers. Being able to responsive to customer needs and provide innovation in banking is a key success factor in the banking industry.

BMC, a global leader in IT solutions for the digital enterprise, has announced that National Bank of Canada (National Bank), one of the six systemically important banks in Canada, has partnered with BMC to ensure service management excellence across its integrated group of comprehensive financial services. National Bank has standardized across BMC’s solutions portfolio, including its Remedy 9 digital enterprise management platform, MyIT self-service digital workplace app, and BMC Discovery solution for automated asset discovery and dependency mapping.

“National Bank services over 21,000 employees in 450 branches across Canada and around the world and has clear efficiency objectives, one of which being to simplify the employee experience,” said Alain Goffi, vice president, IT Infrastructures at National Bank. “BMC, its executives and the company’s value engineering team collectively illustrated competitive speed and superior innovation. That translates to getting to market faster with modern, simple, and sophisticated solutions.”

In addition to reducing incidents in the data center, National Bank also expects to see a reduced number of help desk calls supported by self-service IT. With a greater knowledge of its inventory, configuration and the relationships between infrastructure assets, National Bank will be able to speed up the introduction of new digital services to its employees and customers while reducing maintenance efforts.

National Bank has also selected BMC’s Control-M workload management solution for mainframe and distributed systems to improve IT Operations control on the service delivered and reduce costs with consistent, efficient scheduling and automation. BMC’s Control-M Managed File Transfer solution provides one operational dashboard for consolidated, end-to-end visibility into the status of file transfers and business application workloads, increasing efficiency and control of business services.

“Across the financial services industry we are seeing increased demand to not only have a better understanding of what’s happening in the data center, but also how to offer a better experience to employees and customers,” said Sean Hinton, Canada country manager at BMC. “By aligning BMC’s digital service management and business automation capabilities to National Bank’s desired business outcomes, we are enabling significant reduction in costs while increasing efficiency, productivity, and satisfaction.”

BMC’s Remedy is a service management platform that aims to improves IT service delivery through a Software-as-a-Service (Saas) solution, Remedy OnDemand, which helps users work smarter and faster on a world-class cloud platform. The BMC Discovery solution gives organizations the tools it needs to build a holistic view of all data center assets and the relationships between them. This gives IT crucial visibility into how assets support the business to ensure stronger security, and improve service, change, and problem management. BMC’s MyIT  uses location, role, and preferences to guide employees to the answers and tools they need.

For more information about BMC’s Digital Enterprise Management solutions, visit


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William Goddard

William Goddard

William Goddard is the founder and Chief Motivator at IT Chronicles. His passion for anything remotely associated with IT and the value it delivers to the business through people and technology is almost like a sickness. He gets it! And wants the world to understand the value of being a technology focused business in a technological world.