Simone Moore #TFT12 – Murders and Acquisitions

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Tristan Boot #TFT12 - If You Don't Like People, Perhaps Don't Work in Customer Service

Simone Moore took the TFT12 audience into a world of mystery –  “It was a dark and stormy night and in the dimly lit boardroom of X-Con, the directors watched their Chairman gazing out the floor to ceiling window. The room was filled with secret anticipation, the secret joy of committing the easiest and most unpunished of crimes… The impact and management of people during a merger, acquisition or internal restructure.”
Simone discusses the creation, preservation and destructive facets of why murders and acquisitions occur and the quandary in dealing with the resulting emotional turmoil.

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Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.