Tristan Boot #TFT12 – If You Don’t Like People, Perhaps Don’t Work in Customer Service

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Aprill Allen #TFT12 - How to put the KM into ITSM

Tristan Boot talked to the TFT12 audience about the fact that a lot of technology is being consolidated or moved to the cloud. He says that this puts a premium now on the skills needed to interface between the technology and the customer.

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Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.