Assistant Facility Manager

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Facility Manager

JLL Published: September 14, 2017
Job Type


Provide outstanding client service by assisting the Regional Facility Manager in the management, monitoring and control of a commercial building or portfolio of buildings, with a focus on building operations, service contracts and financial management.


  • Proactively develop and manage client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.


  • Manage the site in accordance with all agreed policies, procedures and contract scope.
  • Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Regional Facility Manager for consideration.
  • Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
  • Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
  • Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
  • In conjunction with the Regional Facility Manager, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.
  • Under the direction of the Regional Facility Manager, support the MAC team during building churn activity by attending site as required and acting as the building key point of contact/escalation.
  • Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
  • Coordinate internally with other REWS teams which may include fitness, food services, massage, transportation, Security and capital projects.
  • Support the Regional Facility Manager in the implementation of short and long-term projects for the client.
  • Support the sourcing SME and Regional Facility Manager through the vendor contract procurement process.
  • Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.
  • Update and maintain accurate records and official documentation for the site/s.
  • Deliver portfolio management reports as required under the Agreement with the Client and as requested
  • Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety or sustainability practices


  • Assist Regional Facility Manager to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
  • Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
  • Assist with the annual budgeting and quarterly forecasting processes for the site/s.
  • As requested by the Regional Facility Manager, prepare current financial year budget spend reports (actual vs. budget, variance etc.).
  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
  • Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
  • Manage payments to Vendors where applicable, using available systems, complying with relevant policies and procedures.
  • Ensure compliance within delegated financial and contractual authorities.


  • Actively support an environment of teamwork, co-operation, performance excellence and personal success.
  • Proactively manage the site operations.
  • Participate in the individual performance management program, and personal development planning process.
  • Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.


  • Associates or Bachelor's degree in Facilities, Property, Business, or related field, desirable.
  • Minimum 3 years of experience of supervisory experience facilities management or related field.


  • Proficiency in a range of information technology tools and platforms.
  • Excellent communication skills.
  • Strong analytical, organization and presentation skills.
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