Aale Roos #TFT12 – Service Desk 2.0

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Robert Falkowitz #TFT12 - Beyond Firefighting

Aale Roos provoked discussion, dispute and agreement with his presentation on ‘unlearning ITIL’. Aale proposed a new way of thinking with his ServiceDesk 2.0 model and gave the TFT audience much to consider.

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Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.