Aprill Allen #TFT12 – How to put the KM into ITSM

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Kirstie Magowan #TFT12 - Learn from my Mistakes, then go out and make your own

Aprill Allen told the TFT12 audience why  knowledge management is so important.Why it is a part of everything we do in ITSM. Aprill asked us why it is the last thing we want to turn our time and efforts to? Aprill tells you how KM can improve your operations and gives practical help on how to write a good knowledge base article and keep the troops motivated.

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Kirstie Magowan

Kirstie Magowan is the managing editor of IT Chronicles. Kirstie is an experienced journalist and publisher who has been working in the IT Service Management industry since 1999. Kirstie is a regular speaker at industry conferences globally.