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  • Lie To Me

    Lie To Me

    Are your metrics and reporting telling you what you need to know, or what you want to hear? Not long ago, as I was reviewing another Excel file containing row after row of “KPIs”, the playlist I had running in the background kicked off a personal favorite, which opens with the words “Lie to me,
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  • Using Behaviours To Align People Management and Operations

    Using Behaviours To Align People Management and Operations

    As illustrated by the fields of psychology and psychiatry, the nature of behaviour is driven by numerous factors. It is not surprising therefore, that this is a subject we all continue to struggle with even in our tiny world of ITSM. People are not easily pigeon-holed and nor should they be, however there are certain personalities and characteristics that
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  • Five Ways to Improve Your Project Plan

    Five Ways to Improve Your Project Plan

    All over the world, promising projects quickly morph into unmanageable creatures, exceeding budgets and eating up time. In response, the collective finger of blame points to everyone’s favorite excuse: bad planning. If poor planning is responsible for failure, then it would stand to reason that good planning should be the savior. So many of us
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  • DevOps & The Death of the Product Owner

    DevOps & The Death of the Product Owner

    An agile transformation I probably don’t have to explain why organizations are transforming towards the agile way of working. In nearly every enterprise, agility has evolved from optional ambition to inevitable necessity. The far-reaching adoption of Scrum, the most dominant agile product development methodology, has triggered the emergence of product owners. The product owner, being
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  • Feral software and the application orphanage – application management

    Feral software and the application orphanage – application management

    Give it a name You know the feeling. You’ve got some kind of medical condition that you can’t pin down. And it’s worrying you. If you’re male, you’ll probably wait for a couple of months before you go to your general practitioner and get it checked. After assessing the symptoms, the GP gives your condition
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  • The SITSMas Miracle

    The SITSMas Miracle

    ITSM to the rescue! When we announced that the AllThings ITSM Global podcast team would not be able to get to SITS15 to record conversations with people from the ITSM community, the response was fast and overwhelming. So many people offered solutions and support to try to get us there, but in the end two
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  • Why Change Management is Important – Part Three

    Why Change Management is Important – Part Three

    In this third part of this blog on the importance of change management, we continue to look at risk mitigation and consider compliance and regulatory issues that may impact our change activities Risk Mitigation How could you mitigate this risk? You could stock 50 or 100 spare drives or you could take a gamble and
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  • Why Change Management is Important – Part Two

    Why Change Management is Important – Part Two

    In the previous chapter of this blog we discussed how Change management is a vital aspect of how successful organizations operate because it is a form of a control valve for modifications to the environment that, in some way, impact business. We started to look at a specific example that illustrates this point, let’s continue
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