• How does personality affect your projects?

    How does personality affect your projects?

    Taking time out to observe It’s strange how we change as get older, for example history used to be my least favourite subject but now, all of a sudden, I can’t stop watching history documentaries. What’s happening to me? As I get more mature (I used to get older now I have decided to mature
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  • Stuck in an ITSM Timewarp

    Stuck in an ITSM Timewarp

    Everything changes, but it all stays the same I have been working in IT Service Management (ITSM) since 2000 – I managed to join the IT profession just after the millennium panic was over, so missed all the fun! I had what could be considered a ‘baptism of fire’ type entry to the industry, being
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  • Spark Ventures – A Journey to Digital Service Management

    Spark Ventures – A Journey to Digital Service Management

    Exceeding expectations Here at Spark Ventures (in New Zealand) we have taken the “less is more” approach to IT Service Management, where we are utilising only the essential parts of a process to deliver maximum customer agility, and ultimately exceeding their expectations. Our customers, or “partners” as we like to call them in Spark Ventures, are those Ventures that were created from concept through
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  • itSMF Norway – Conference Programme is out!

    itSMF Norway – Conference Programme is out!

    Spoiled for Choice Having three key events in the IT Service Management global calendar happening at the same time is making life difficult for many of us who would like to be in more than one place at the same time. The itSMF Norway team is certainly not making life any easier! The caliber of
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  • Configuration Management, Why bother?

    Configuration Management, Why bother?

    Some Pros and Cons about implementing Configuration Management In order to discuss the Pros and Cons of anything, you must first establish and agree upon the Goals. This will ensure that everyone is on the same page and seeking the same results. It is also important to cover, at a high level, the major activities that should
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  • The Meek May Inherit The Earth But They Won’t Get A Say In Conference Calls

    The Meek May Inherit The Earth But They Won’t Get A Say In Conference Calls

    A frustrating activity In a fascinating talk at a PMI conference in Warsaw in 2015, Eva Johnsson mentioned the phenomenon of frustration in international conference calls. Some people just don’t seem to be able to get a word in because of the lack of gaps in the conversation. Even before somebody has finished a sentence,
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  • Making Sure Your ITSM Improvement Sticks

    Making Sure Your ITSM Improvement Sticks

    SEND IN THE REINFORCEMENTS! One of the aspects of organizational change management that is often missed or neglected is the need to reinforce the reasons for making a particular change or improvement. Without reinforcement, people can revert back to the old ways of working and not demonstrate the new behaviours that you wished to achieve with
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  • CMDB – The Ageing Silver Bullet

    CMDB – The Ageing Silver Bullet

    ITSM and a program office’s stewardship of its adoption within an organization, is a key element in the Information Technology Department’s goal of becoming a service oriented organization. Configuration Management (CfM) and the Configuration Management database (CMDB) are foundational building blocks in that adoption that will enable the identification and tracking of how infrastructure components
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