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  • A Series of Symbiotic Events

    A Series of Symbiotic Events

    Event the Third: One Hand Washes the Other Having earlier set the groundwork for why relationships are a fundamental part of successful event management, I can now discuss in more detail why I chose symbiosis as the basis for describing these relationships. The original usage of the word symbiosis had to do with communities of
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  • Service Management Technology: The Key to Digital Business

    Service Management Technology: The Key to Digital Business

    A new era of IT In the last few years IT and market watchers have formed a consensus that digital business is emerging as the dominant model for success in a new era of IT. Blurring the lines between the physical and digital realms, digital business represents the convergence of social technology, cloud, mobility, data
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  • This is the Dawning of the Age of IT Enlightenment

    This is the Dawning of the Age of IT Enlightenment

    IT Protection Racket Ever since the demigod called IT fell from its pedestal in the eighties, the relationship between IT and the business has been dysfunctional. Disgruntled that, despite having done its best, it was blamed for losing the plot, IT adopted a defensive “just tell us what to do and then it’s your fault
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  • Double Dutch – two keynotes at Service Manager Day

    Double Dutch – two keynotes at Service Manager Day

    Fifteen years and counting Service Manager Day is an annual Dutch event that was held for the 15th time on March 17th 2016 with the overarching theme ‘user central’. It was attended by a couple of hundred people who were treated to a variety of talks and workshops about IT service management. Recent editions of the conference
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  • Learning to express yourself effectively – itSMF Norway 2016

    Learning to express yourself effectively – itSMF Norway 2016

    Elaine Eksvärd – an expert in rhetoric We all love hearing the professional keynote speakers at ITSM conferences. They are entertaining, usually give you something to laugh about and, something to inspire you, or maybe they were just someone famous and you can brag to your friends and family that you heard them speak. It
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  • Conferences – The Business Case

    Conferences – The Business Case

    A costly exercise Conferences are great, aren’t they – exhausting, but pretty good nonetheless! Unfortunately it can be a pretty tough road getting your boss to agree that there is a business benefit to your attending what appears, on the surface, to be a bit of a party. There are no two ways around it,
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  • Making Software Compliance Reporting Easier

    Making Software Compliance Reporting Easier

    Audits increase importance of accurate reporting Software Compliance reporting is a topic that is growing in importance every day in our world. Whether they are called audits, license reviews, or snapshots application producers want to know how much of their software is currently deployed within a customer’s environment. The challenge is, how we collectively in
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  • Questioning Service Management

    Questioning Service Management

    An Interview with Charles Betz One of the Keynote speakers at the itSMF Norway ‘ITSM with Superheroes of the World’ conference, being held in Oslo, April 12-14 is Charles Betz. Having spoken with Charlie on many occasions and having had the pleasure of co-hosting a number of AllThingsITSM Global Podcast recordings with him, I knew
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