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  • ITSM – The Twisted Framework

    ITSM – The Twisted Framework

    Wednesday, 08:06am The coffee in my go mug was already cold when I left my apartment, so although I made pretty good time, considering the morning traffic, I was now 20 minutes grumpier before even getting out of the car.  Spring was still struggling in, and I snugged my hat down so the chill breeze
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  • Devops, Johan Cruyff, Total football – and Total IT?

    Devops, Johan Cruyff, Total football – and Total IT?

    DevOps and Football – where is the connection? We recently lost Johan Cruyff, one of the few true greats of modern football (read soccer if you hail from west of the Atlantic). Looking back on how Cruyff, and coach Rinus Michels’s innovation changed football and how that then evolved into the modern playing style made
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  • The State of the ITSM Union

    The State of the ITSM Union

    Superheroes discussing IT Service Management People often surprise themselves when they are given a task and put under a bit of pressure. Such as in the roundtable discussion at itSMF Norway’s annual conference in April 2016 – “ITSM with Superheroes of the World”. Fifteen people joined forces to think about the state of affairs in
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  • Superheroes at the itSMF Norway conference 2016

    Superheroes at the itSMF Norway conference 2016

    The annual conference put together by itSMF Norway has a reputation for being something special, and the 2016 edition didn’t break the mould. Completely fitting with this year’s overarching theme of ‘superheroes’, Dr Geeta Sekhon, an Indian consultant to the United Nations on Human Trafficking, delivered a powerful keynote. She touched many a heart both by the
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  • Context is King – Understanding KCS

    Context is King – Understanding KCS

    What knowledge is real? How do you know that what you know is real? How do you know that what you hear or read is fact?  It is only through applying and experiencing the knowledge do we ascertain its veracity and accept its viability. Knowledge is inherent in many ways and in organizations, it springs
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  • Cyber Security, Museums and Hackers

    Cyber Security, Museums and Hackers

    Oceans99 comes to itSMF Norway The party will already be underway at itSMF Norway’s “ITSM with Superheroes of the World” as I write this, but there is one more exciting happening at this event that deserves a mention. If you are interested in the complex world of cyber security, then the Oceans99 simulation game being
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  • Full Product Ownership

    Full Product Ownership

    A good concept that fails to deliver The concept of the product owner, who represents the business’ interests in Agile/Scrum software development activities, seems like such a good idea. But in practice many product owners fail to deliver. Either they don’t have the enough insight into what actually goes on in the business, or they
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  • ITSM Jones and the Search for the Silver Bullet

    ITSM Jones and the Search for the Silver Bullet

    We join our protagonist, Isaac Thomas Smyth Jones (or “ITSM Jones” as he prefers to be called), as he reflects on his search for the Silver Bullet of ITSM. He had been searching for years for this Silver Bullet of lore that would solve all of his service management issues in a matter of days,
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