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  • Speaking at the DevOps Enterprise Summit

    Speaking at the DevOps Enterprise Summit

    A Preview I’m honored to be speaking at the DevOps Enterprise Summit in San Francisco this November. My talk will be on “Influencing Higher Education to Create the Future DevOps Workforce” As I’ve discussed elsewhere, our education system is a bit behind the curve in responding to digital transformation and underpinning practices such as Agile,
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  • How Do You (con)Figure?

    How Do You (con)Figure?

    What is configuration management? People (at least some people) have always been aware that knowing where things are and how things work together are good things to be mindful of. It’s why some have always been attracted to maps and puzzles (which are sometimes the same thing), and have that urge to disassemble and reassemble
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  • Choosing the best Service Management framework for the Business

    Choosing the best Service Management framework for the Business

    An interesting question AXELOS recently posed a question on their website Community Area.  It was a Founding Members Challenge.  Aimed at promoting discussion and debate, the question posed asked about how you would give a new person “Barry” some advice when considering whether ITIL ® was the best framework for the business?  So let’s consider
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  • Book Review – Service Management Online by Phyllis Drucker

    Book Review – Service Management Online by Phyllis Drucker

    Reviewed by Karen Ferris Whether you are starting on your service request catalogue journey or looking to improve your existing service request catalogue – STOP NOW – read this book first This publication will avoid you making the same mistakes I have seen so many organisations regarding service request catalogues. This is a concise and
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  • Every Step Counts: 5 ITSM Lessons from my first marathon

    Every Step Counts: 5 ITSM Lessons from my first marathon

    In 2014, I trained for my first marathon.  It was a journey that included changes to every aspect of my life, from eating to sleeping to training and changing my daily habits. Running for miles gave me a lot of time to think, and one of things I thought about was how training for a
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  • NOT Just Talking Heads! #BMCEngage

    NOT Just Talking Heads! #BMCEngage

    I had the opportunity to speak with Jason Frye, VP Digital Innovation, Enterprise Solutions Organization at BMC at the BMCEngage conference. I wanted to discuss the conference agenda, the community at large, Apps in the enterprise digital journey and the Innovation Suite BMC showcased.   One of the things I have noticed about this conference
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  • DevOps Disambiguation

    DevOps Disambiguation

    DevOps is many things Being at the top of the hype-cycle, there’s lots of stuff being written about DevOps versus various standards, frameworks and religions. Most of it isn’t really helpful because the author isn’t clear about what he or she means by “DevOps”. Is it a bird? Is it a plane? Well, yes –
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  • The past, present and future of BMC – BMC Engage 2017

    The past, present and future of BMC – BMC Engage 2017

    While I was at BMC Engage last week I had the opportunity to talk with Robin Purohit, Group President, about the BMC story – where it came from and where it is going in the future. As someone from the industry with more than 17 years of watching the vendor community like a hawk, it
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