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A trilogy – The 1 hour Service Improvement Plan – Part 2
If part one of my article has given you an appetite for trail blazing in the world of continual service improvement. I’d like to offer you some more ideas with my one hour Service Improvement Plans. I’m not suggesting you could make the improvements listed here within an hour, simply providing pointers regarding common issues
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A Trilogy – The One-Hour Service IT Service Management Improvement Plan
It would be fantastic to think that after completing an ITIL® course delegates started creating service improvement plans. All too often whilst the IT Service Management enthusiasm is very much evident most people struggle to know where to start. I’d like to share some tests you can try to provide the focus needed to start
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Vision Matters: Five ITSM Lessons to Consider
…remember: if you don’t know where you want to get to, the direction you take doesn’t matter… My last blog addressed the importance of allowing your vision to dictate the direction in which you’re going when Mi or any improvement program. We left off looking at mission/vision statements and the difference they make in the results
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Easier Done than Said – service management
Most languages/cultures have well-used phrases equivalent to the English “Easier said than done”. That indicates a universal understanding of the commonly massive difference between conceiving of an idea and delivering the result: think ‘I’d like a giant pyramid over there please”. Innovative ideas are a great starting point, but that’s all they are, much work
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Bring Your Own Eco-System
Just a few days after my last blog (published on the ViFX website) on the growing need for remote support as BYOD gets bigger, this fresh story came in from CIO magazine: http://www.cio.com/article/736596/BYOD_Runs_Wild_at_Most_Global_Companies The main point raised here is that companies are still catching up with how personal devices are being used on the network, and
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Let the Turtles Die! – What is happening to ITIL training?
I used to watch a TV series, a few years ago, called The Naked Truth, with the lovely Tea Leone. She played Nora, who after being divorced from her very powerful and very very rich husband, decides to go back to her career as a photojournalist instead of accepting the US$ 1.8 million offered by
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Mission/Vision: Driving Factors for Service Management
“Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to get to,” said the Cat “I don’t much care where –“, said Alice “Then it doesn’t matter which way you go,” said the Cat That’s the point of
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The ITIL scene: looking back, looking forward – looking good?
A return to interesting times Five years after APMG took control we are once again facing ‘interesting times’ with ITIL under new management. Capita will be majority owner of the Joint Venture to run ITIL, Prince and the rest of UK Government’s Best Practice portfolio. While this handover takes effect officially on 1st January 2014,
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