• Ivanti – a new name in IT Service Management

    Ivanti – a new name in IT Service Management

    The IT Service Management Tools landscape has changed with the acquisition of LANDESK by Clearlake Capital group and its amalgamation with HEAT Software. With the finalization of the transaction, the market heard today that the two brands have now united under a new corporate: Ivanti. The new entity has more than 1,600 employees in 23
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  • Colgate-Palmolive – Making a difference for minorities in technology

    Colgate-Palmolive – Making a difference for minorities in technology

    In the world of technology, women are still a minority, and African American women are exceptionally rare in this industry. Many initiatives are underway to try to remedy this situation, it is pleasing to see major corporations taking positive action in this area. To honor Black History Month, Colgate-Palmolive will partner with Black Girls CODE
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  • ITSM Tools and the Pain of Change – is it worth it?

    ITSM Tools and the Pain of Change – is it worth it?

    Why is it that surveys constantly tell us that we are not happy with the ITSM tools used at service desk? Is it really the tool’s problem or, as seems more likely to me, do we just not use them properly? A joint research project carried out by SDI (Service Desk Institute) and Freshservice showed
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  • ResolveTO  – Lighting up the Startup Scene in Toronto

    ResolveTO – Lighting up the Startup Scene in Toronto

    Disruption is on the menu in Toronto, January 25-27 when the successful Startupfest team hosts ResolveTO in the city. Presented by the City of Toronto, Rogers, and Intuit quickbooks, ResolveTO aims to combine Statupfest’s unique vibe with the power of enterprise, bringing the best of young startups together with the movers and shakers of the
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  • 5 best business process management blogs

    5 best business process management blogs

    If you are looking for practical guidance on Business Process Management (BPM) we have put together a list of the five blogs that we think will head you in the right direction. 1.      Column 2 – Sandy Kemsley This blog contains great information on BPM events along with excellent advice that will make a real
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  • How to Make Your Resume Stand Out

    How to Make Your Resume Stand Out

    The Outside-In Resume Traditionally, resume’s are written in from an inside-out perspective. They explain what the person in question has done, so that the potential employer or client can determine the suitability of the candidate. So what’s wrong with that? Well, it’s much easier for the employer or client when the resume is written from
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  • ITIL® Practitioner workshop benefits

    ITIL® Practitioner workshop benefits

    The key with ITIL Practitioner is developing an improved and/or new enabled capability in yourself and for the future of ITSM. At the end of September 2016, itSMF Sweden put on a workshop event in Copenhagen, Denmark.  The intent being to raise awareness and understanding about ITIL Practitioner but it turned into so much more.
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  • Containerization 101

    Containerization 101

    Containers and Their Benefits   At the 2016 Gartner Data Center, Infrastructure & Operations Management Show in Las Vegas, IT Chronicles’ Kirstie Magowan and Charlie Betz spoke with Mark Thiele from Apcera. They discussed enterprise-grade container management and how it can help companies to modernize legacy apps as well as managing containers in the Cloud
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