• ITIL as a requirement

    ITIL as a requirement

    Supplier Management: How do you know suppliers use ITIL? You need to write a tender or RFC document and, when you ask him if he knows any particular requirements, your boss says; ‘Make sure they’re using ITIL’. That’s great, he’s right that ITIL is important, but that simply isn’t a ‘requirement’ in the proper sense.
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