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National Bank of Canada

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  • National Bank of Canada Aiming for Service Management Excellence with BMC

    National Bank of Canada Aiming for Service Management Excellence with BMC

    3 years ago
    ITSM News
    by William Goddard

    The financial services industry is an area where service management is critical to customer service, organizational reputation and operational efficiency. Where their money is concerned, customers simply expect things to work, when they don’t the bank’s reputation suffers. Being able to responsive to customer needs and provide innovation in banking is a key success factor
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