• Intelligent Automation – New Capability for ServiceNow

    Intelligent Automation – New Capability for ServiceNow

    One of the big ticket items announced at Knowledge17, the annual ServiceNow show, this week was the ServiceNow Intelligent Automation Engine. Through this capability, ServiceNow aims to give organizations the ability to prevent outages, automatically categorize and route incidents, benchmark performance against IT peers and predict future performance. The engine will also bring machine learning
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  • Intelligent Automation Key to Business Growth

    Intelligent Automation Key to Business Growth

    Today, at Knowledge17, ServiceNow released a new report – Today’s State of Work: At the Breaking Point – highlighting the results of a survey of over 1850 corporate leaders from 7 countries. The report shows that a majority of organizations have introduced advanced automation in their workplace, and nearly half of executives surveyed say that
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  • Security Threats – Are We Doing Enough?

    Security Threats – Are We Doing Enough?

    New research released by ServiceNow paints a disturbing picture of the ability of businesses to detect, prioritize and eliminate security threats effectively. The Global CISO Study: How Leading Organizations Respond to Security Threats and Keep Data Safe highlights a necessity for organizations to take a new approach to data security threats. This survey showed that
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  • Are We Finally In The Cloud?

    Are We Finally In The Cloud?

    A ‘cloud-first’ way of working Twenty years ago Sean O’Sullivan and George Favaloro predicted a world where cloud computing was the norm and the world would look to cloud first, rather than considering in-house service options. ServiceNow commissioned ReRez Research (Dallas) to conduct a survey which targeted 1,850 respondents in seven countries, on four continents. They
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  • Knowledge 16 was “Ah-mazing”

    Knowledge 16 was “Ah-mazing”

    Time flies… We arrived in Las Vegas for Knowledge® 16 on Sunday to work with some of our clients before the show and before we knew it, the Monday reception was upon us and then it seemed like we were packing up to leave for the airport. It was non-stop from beginning to end. Knowledge
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  • Fred Luddy – The E F Hutton of ITSM

    Fred Luddy – The E F Hutton of ITSM

    E F Hutton has nothing to do with ITSM. However, he was well known for a series of commercials created in the 1970s with the message “When E F Hutton talks, people listen”  When Fred Luddy, ServiceNow founder, walked out on the stage at Knowledge15 in Las Vegas last week, you could have been forgiven
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