• Automation and the resurgence of soft skills

    Automation and the resurgence of soft skills

    We’re entering a new era for the workplace. With the rise of automation software and its increasingly advanced capabilities, the way we work is evolving before us. But how exactly do future human workers fit into the automated workplace? The robotic rise is driving, perhaps conversely, a demand for humanity. As automation grows capable of
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  • How AI Can Supercharge Customer Service

    How AI Can Supercharge Customer Service

    What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking companies are already experimenting with artificial intelligence (AI) technology to improve their processes and service their customers better. Primarily, AI is currently being deployed in customer service as a means
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  • 5 Customer Service Tools to Boost Your Business

    5 Customer Service Tools to Boost Your Business

    Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience has become the number one business differentiator and driver of growth. Customers are looking for the ultimate experience when deciding which brands to buy from and do business with, and
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  • 5 Great Recruiting Tools You Need to Try

    5 Great Recruiting Tools You Need to Try

    The current recruitment challenges are many and varied, and require the use of great recruiting tools to overcome. The economy is strong, unemployment is low, and it’s becoming harder than ever to attract top-quality candidates to key positions. Hiring volume is also on the increase, with 61% of recruiters expecting to hire more people in
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  • Maintaining the Human Element when Automating Customer Service

    Maintaining the Human Element when Automating Customer Service

    Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs by delivering professional, helpful, high-quality service and assistance before, during, and after their requirements are met. Promptness, politeness, professionalism and personalization are the four core tenets of solid customer service
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  • Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession? In December Last year, a study by McKinsey Global Institute found that around half of all work activities conducted today have the potential to be automated. McKinsey concluded that automation technologies – including artificial intelligence (AI) and robotics – could displace up to one
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  • Automation and the CMDB

    Automation and the CMDB

    Get in, go fast, crash quick…Who cares where you’re going! Speed and aggressiveness have been the approach for many organizations trying to “implement” Configuration Management; or should I say “CMDB”. For as long as I have been involved in Configuration Management, there have always been people out there pontificating on how “Automation will solve all
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