User Acceptance Testing mistakes. When it comes to Best Practices and Ultimate Success Factors, there is no better source than that of a seasoned Consultant
ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all
I think that most people would agree that service management is in the midst of a period of exciting and significant change. But are these
Has the Gartner Magic Quadrant Lost Its Magic? If you’re an IT decision maker, one of the most valuable tools you can have is accurate,
I was lucky enough to present for itSMFNZ at the ITx conference in Wellington in July. I say lucky not just because I got to
Once upon a time, Dean Martin told us that “You’re nobody till somebody loves you”. As I was reviewing yet another set of proposed metrics
DevOps and Football – where is the connection? In 2016 we lost Johan Cruyff, one of the few true greats of modern football (read soccer
Fake news! Click bait! I was hoping the title would prickle your interest, in this internet driven world in which organizations are competing for their
On June 28, I have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM)
On June 28, I have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM)
This is the final part in a trilogy of Digital Transformation stories. Written as screenplay scripts. Part 1 focused on the transformation of the IT employee.
Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so
IT Chronicles