ITSM

IT Service Management provides a practical approach to designing, employing and managing the way IT is used in an organization. Get the latest information related to ITSM best practices, challenges and solutions.

ITOM

Running towards the ITOM challenge

Continuous adaptability is what separates market leaders from cautionary footnotes. There is a rapidly accelerating confluence of deep, pervasive currents in the ITOM ecosystem, which

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ITSM

Fifty Shades of ITSM

The term ITSM is misleading. Depending on who is managing IT services, and from which perspective, ITSM takes on various guises. If you’re a tool

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BYOD

Bring Your Own Eco-System

Just a few days after my last blog (published on the ViFX website) on the growing need for remote support as BYOD gets bigger, this fresh

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