Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty,
In an outcome economy, value is based on the perception of people buying a product or service, not the things that went into building it.
Today it’s easy for individuals to license survey software and conduct a survey using their credit card. While this makes it easy for business users
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.