One thing most successful businesses have in common is the fact they have customers always willing to engage with their brand. In industry-speak, such companies
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer
In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow
Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty,
In an outcome economy, value is based on the perception of people buying a product or service, not the things that went into building it.
Today it’s easy for individuals to license survey software and conduct a survey using their credit card. While this makes it easy for business users
Customer experience (CX) is becoming the number one business differentiator and driver of growth. It is the battleground upon which customers are won and lost.
IT Chronicles
