Time for a digital insurance platform upgrade? Without a doubt, these are challenging times for insurance companies—especially those who have spent years, or even decades,
Omnichannel Customer Experience: what it is and why it matters. The simplest form of customer experience we could imagine might be seen as working within
Customer Experience in Different Industries is a topic worth delving into, to better understand the challenges businesses face. Customer experience refers to the entire interaction
How does b2b customer experience differ? When we think about customer experience, our initial image is almost certainly of an individual customer making a purchase
Let’s face it – customer experience and digital transformation go hand in hand. Today, digital transformation has impacted not only the customer experience but also
When improving customer experience, businesses often focus on customer service. However, with the necessity of online presence and the creation of online user experiences that
It makes sense that suppliers want their customers to have a good customer experience (CX Experience) – invest in your customers, and you will be
One thing most successful businesses have in common is the fact they have customers always willing to engage with their brand. In industry-speak, such companies
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer
In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow
Some say, “Experience, schmerience” like it’s still 1999. It’s not. Today, customer experience (CX) is fast becoming the number one business differentiator. It’s driving loyalty,
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