Agile
Agile software and product development help organizations succeed by streamlining their IT process, structure, and communication among teams. Learn about Agile methodologies and best practices, and get insights on how it works in other organizations.
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Cutting Some Fat – A More Agile Incident Management Process
Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so means you must critically analyze your current processes and evaluate every step. You do this by asking yourself and your incident management team if the steps do or do not
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Biggest Challenges of Introducing Scrum to an Inexperienced Team
Out of all the different software development approaches that found their place under the Agile umbrella, Scrum has been by far the most successful, both in terms of adoption and the actual results achieved by teams and organizations working within this framework. While the majority of teams that adopt Scrum grow to appreciate it and
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In the Pursuit of Value, Mindset Beats Methodology Hands Down
Over the past few months I have heard myself say the words “I’m not an agile-ist but ….” an awful lot. I then continue to talk about some of the principles that I believe underpin our ability to deliver value through technology. These principles include: Focusing on delivering small quick projects because all the evidence
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IT at the Crossroads – More than Just Technology
Resolve the tension between rigid rules and empathetic welcoming of user requests One of the fascinating things about IT is that, if you dig into any issue that is more than trivially simple, you quickly find that technology is only one aspect – and sometimes not even the most important. Most problems can be conceptualised
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In ITSM, Agility is Nothing Without Control
Did you hear the news? It seems that reports of ITSM’s death have been greatly exaggerated! Let me caveat this sensational claim by saying that, if you are coming from the perspective of a ten-person team just getting started, and you don’t own any actual physical IT infrastructure apart from your bestickered MacBooks, I don’t
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Continuous Deployment – The Final Step of Continuous Delivery
We are almost there. Agile practice has driven the adoption of continuous build orchestrated by a continuous integration workflow. Continuous build has led us to continuous test now driven by the continuous delivery pipeline. The final piece of the puzzle is continuous deployment. Continuous build and continuous deployment have some factors in common. The build
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Defining the Continuous Delivery Tool Chain
Tools for automation With so many tools serving the continuous delivery market, what job each tool does may be unclear. This article explores the roles of IT Automation, Application Release Automation and Test Automation for building out a stronger and broader continuous delivery pipeline. Continuous Delivery is the process of pushing new code up the
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“Agile IT” doesn’t mean “Wild Wild West”
“IT can’t be nimble and responsive if it has to be consistent, repeatable, and reliable.” Have you heard that? Have you thought that? The fact is that being consistent, repeatable, and reliable are the keys to IT being nimble and responsive. However, the problem with many IT organizations is they’ve essentially become (or are perceived
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