How to Set up an Efficient Help Desk Workflow
Read on to learn how you can set up a workflow for your business to make your help desk more efficient for better customer service.
Pohan Lin
June 8, 2022
Customer Service
Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.
Uncompromising algorithms + inconsiderate humans = poor service
To be honest, I’m not sure whether it’s waxing or waning. But I’m regularly confronted with poor service. People not performing as promised. Devices with
Mark Smalley
April 4, 2022
Taking the “Me” Out of Customer Service
I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor
Stephen Mann
April 4, 2022
Going The Extra Mile May Not Be That Far – improving customer service
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
KarenFerris
April 4, 2022
3 Pillars for Awesome Customer Service
Our connected world has changed the game Providing an awesome customer service has become more difficult to accomplish nowadays because the game has completely changed.
Sameer Bhatia
April 4, 2022
Maintaining the Human Element when Automating Customer Service
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
William Goddard
April 4, 2022
5 Customer Service Tools to Boost Your Business
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
Terry Brown
April 4, 2022
How To Create A Knowledge Base For Your Chatbot
Today, chatbots have become an integral part of customer service when executed to perfection. However, it’s pretty common to hear customers getting frustrated when a
Prabhjot Singh
January 13, 2022
What It Takes To Get A Reliable Ticketing Software
By the end of 2020, global spending on Information Technology is expected to hit the $3.9 trillion mark. A significant portion of all that expenditure
Harshetha Narayan
March 1, 2021
What is Customer Satisfaction?
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
Terry Brown
July 23, 2020
What is Online Customer Service
Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a
Terry Brown
July 22, 2020
Customer Service Tools – What to Look for
There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service
William Goddard
July 21, 2020