
How to Set up an Efficient Help Desk Workflow
Read on to learn how you can set up a workflow for your business to make your help desk more efficient for better customer service.
Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.
Read on to learn how you can set up a workflow for your business to make your help desk more efficient for better customer service.
To be honest, I’m not sure whether it’s waxing or waning. But I’m regularly confronted with poor service. People not performing as promised. Devices with
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As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
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Today, chatbots have become an integral part of customer service when executed to perfection. However, it’s pretty common to hear customers getting frustrated when a
By the end of 2020, global spending on Information Technology is expected to hit the $3.9 trillion mark. A significant portion of all that expenditure
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a
There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service
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