By the end of 2020, global spending on Information Technology is expected to hit the $3.9 trillion mark. A significant portion of all that expenditure
Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer
Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a
There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service
Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer
Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer
In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow
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