Customer Service

Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.

customer satisfaction survey

What is Customer Satisfaction?

Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer

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online customer service

What is Online Customer Service

Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a

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