• What is Customer Satisfaction?

    What is Customer Satisfaction?

    Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Using this definition of customer satisfaction, the information gathered about how satisfied customers are, including surveys, feedback, and ratings can help an organization determine how to best improve or change its products or services, including
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  • What is Online Customer Service

    What is Online Customer Service

    Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the online customer service best practices. Here is a simple definition: online customer service is defined as any service that helps customers solve problems that are delivered using a digital channel.  Online service best practices can
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  • Customer Service Tools – What to Look for

    Customer Service Tools – What to Look for

    There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service desk tools, and social media tools. But there is very little guidance on the aspect of customer service tools – what to look for. Using tried and tested tools and
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  • What is your customer service philosophy?

    What is your customer service philosophy?

    Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer service philosophy? You should have one, even if it’s not written down. A good philosophy can’t be implemented overnight, as it drives a change in mindset that has to be
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  • What are Good customer service skills

    What are Good customer service skills

    Providing good customer service requires a lot more than just reliable products and a well thought out customer service approach. It also requires good customer service skills. Even with the many digital channels that are available to enable interaction,  at some stage, a customer is going to have to communicate with a human. The customer
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  • What is Good Customer Service

    What is Good Customer Service

    In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow their business, good service is no longer good enough. That needs great customer service or even outstanding service. Customers today expect the best in terms of service and products. Sharing
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