Customer Service

Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.

online customer service

What is Online Customer Service

Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a

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customer trust and loyalty

What is Good Customer Service

In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow

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