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Latest Topics In ITSM

the itSMF UK SIAM SIG provides a forum to discuss SIAM
Sometimes we really need our ITSM heroes, the only way we can support them and the organization is to improve knowledge sharing
The Cynefin framework provides a crossroads where incident management and strategy can meet
Creating learning opportunities that allow people to learn in the manner that worked best enhances the ability of your team to learn new skills
Many of the problems with Event Management can be tracked back to the planning stage
Closeup of a businessman showing the superhero suit under his sh
Are we stuck in an ITSM timewarp?
There are a number of pros and cons to be considered when looking at Configuration Management and the CMDB
Bridging The Gap
The CMDB is not the silver bullet to solve all your ITSM problems

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